In a competitive sector with almost identical products, service is a key differentiator |
Strangely, very few of our competitors have published service standards |
Listed opposite are the key service standards by which we expect to be judged. |
Introducer Fee |
Mortgage offers |
Telephone calls |
Urgent mortgage cases
|
Decision in Principle |
Full CAIS search on all DIPs, fully underwritten by hand. Written AIP by e-mail or fax. DIPs to be dealt within a 90 minute cycle. |
We will take verbal instructions for valuations and underwrite copy applications in advance of originals being received. |
There is no telephone queuing system. Calls to be returned within one hour |
Provided fully completed application received with information requested from AIP, cases will be offered within 15 working days |
Paid each Friday following completion. |
Service: 1 work done by one person or group that benefits another 2 company or agency that performs a public service; subject to government regulation 3 an act of help or assistance |
Standard: 1 An acknowledged measure of comparison for quantitative or qualitative value; a criterion. |