service standards
In a competitive sector with almost identical products, service is a key differentiator
Strangely, very few of our competitors have published service standards
Listed opposite are the key service standards by which we expect to be judged.
Introducer Fee
Mortgage offers
Telephone calls
Urgent mortgage cases
Decision in Principle
Full CAIS search on all DIPs, fully underwritten by hand. Written AIP by e-mail or fax. DIPs to be dealt within a 90 minute cycle.
We will take verbal instructions for valuations and underwrite copy applications in advance of originals being received.
There is no telephone queuing system. Calls to be returned within one hour
Provided fully completed application received with information requested from AIP, cases will be offered within 15 working days
Paid each Friday following completion.
Service: 1 work done by one person or group that benefits another 2 company or agency that performs a public service; subject to government regulation 3 an act of help or assistance
Standard: 1 An acknowledged measure of comparison for quantitative or qualitative value; a criterion.